Return & Replacement Policy

1. Eligibility for Return or Replacement

SHIVORA DESIGN accepts return and replacement requests within 7 calendar days of parcel delivery for the following verified reasons:

• Mirror glass arrived cracked, chipped, or broken in transit.
• Significant manufacturing defect in frame casting, leaf foil, or brass joint.
• Defective LED illumination strip or malfunctioning touch sensor on arrival.
• Incorrect design or dimensions dispatched contrary to the confirmed order receipt.

2. The 48-Hour Transit Damage Protocol

Due to carrier cargo insurance policies, any damage suffered during transportation must be notified to SHIVORA DESIGN within 48 hours of physical receipt.

3. Reverse Pickup Process

Upon verification and approval:

1. Our logistics partner will arrange an insured reverse courier pickup from your address at our cost.
2. The mirror must be repacked into its protective foam bumpers and original wooden casing to prevent secondary transit fracture.
3. Upon reverse pickup verification, a replacement unit is placed into immediate priority fulfillment or refund is initiated as per our Refund Policy.

4. Non-Eligible Conditions

Returns and replacements cannot be granted under the following circumstances:

• Damage caused by improper wall mounting, dropped items, or accidental household impact post-installation.
• Cleaning with corrosive chemicals, ammonia, or abrasive scrubbing sponges that damage foil or brass finishes.
• Custom bespoke dimensions commissioned specifically on order.
• Requests initiated after the expiration of the 7-calendar-day window.