Cancellation Policy

1. Cancellation Prior to Dispatch

You may cancel an order free of charge at any point within the initial 24 hours of placement or before the item has been packaged into its reinforced wooden transport crate and handed over to the courier partner.

Upon receiving a cancellation notice prior to dispatch, a full refund of 100% of the invoiced value will be initiated to your original payment method.

2. Cancellation After Dispatch

Once a mirror order has been crated and an Airway Bill (AWB) number generated with our logistics carrier, the order cannot be halted mid-transit. In such cases, customers may:

• Refuse delivery when the carrier representative arrives at your doorstep; or
• Accept the parcel, record the mandatory unboxing video, and initiate a standard return within 7 calendar days as per our Return Policy.

3. Bespoke / Custom Commission Orders

Mirrors fabricated with custom client dimensions, custom frame finishes, or personalized engravings cannot be cancelled once raw material cutting has commenced (typically after 24 hours of order confirmation).