Grievance Redressal Mechanism
In compliance with the Consumer Protection (E-Commerce) Rules, 2020 and Information Technology Act, 2000.
1. Redressal Framework
SHIVORA DESIGN is committed to addressing consumer grievances regarding orders, fragile transit damage claims, delivery timelines, and billing in a fair, time-bound, and transparent manner.
Resolution Matrix
For all routine order inquiries, address updates, unboxing damage claims, and tracking requests.
Email: rishutomar592005@gmail.com
WhatsApp / Phone: +91 9582199179
Acknowledgment: Within 24–48 hours
Resolution Target: 3–5 business days
If your concern is not addressed satisfactorily at Level 1, you may escalate your ticket to the Grievance Officer.
[PLACEHOLDER TO BE COMPLETED BY SHIVORA DESIGN MANAGEMENT BEFORE DEPLOYMENT]:
Name of Grievance Officer: [To be appointed and specified]
Official Designation: Grievance Redressal Officer
Postal Address: SHIVORA DESIGN, Noida, Uttar Pradesh, 201301, India
Direct Grievance Email: rishutomar592005@gmail.com (Temporary Desk)
Contact Number: +91 9582199179
Operating Hours: Mon–Fri, 10:00 AM – 5:00 PM IST
2. Timeline for Redressal
In accordance with statutory consumer guidelines, grievances lodged with the Grievance Officer are acknowledged within 48 hours and resolved within 1 month from the date of formal receipt.