Privacy Policy

1. Introduction

SHIVORA DESIGN ("we", "our", or "us"), headquartered in Noida, Uttar Pradesh, values the privacy of every client, interior decorator, and website visitor. This policy outlines how we gather, utilize, protect, and handle your personal data across our online portal and customer service channels.

2. Information We Collect

• Contact & Identification Data: Full name, shipping destination address, billing address, email, and Indian telephone number.
• Order & Transaction Details: Item selections, consignment delivery preferences, and payment verification identifiers issued by banking partners.
• Technical Data: Browser type, IP address, and cookie identifiers used strictly to preserve shopping bag contents and ensure optimal visual rendering.

3. Payment Card Security

SHIVORA DESIGN does not capture, store, or process raw credit/debit card numbers or CVVs on our servers or browser storage. All financial transactions are routed directly through PCI-DSS Level 1 certified Indian payment aggregators utilizing end-to-end 256-bit SSL encryption.

4. How We Use Your Information

We process personal data solely for:

• Processing, wooden crate packaging, and delivering ordered mirrors.
• Transmitting airway bills and real-time transit notifications via WhatsApp and SMS.
• Providing after-sales care, installation advice, and processing 7-day return claims.
• Sending occasional collector circle previews (which can be opted out of at any time).